Multnomah County Health Department Gains Deeper Insight and Improves Service with Tableau
Health and human services agencies are tasked with monitoring and improving the health and well-being of their most vulnerable citizens. Reduced revenue and rising costs have put increased strains on already tight budgets and increased workloads for health and human services staff in delivering programs to their citizens. Greater demands for transparency and accountability, for managing waste, fraud and abuse of social services programs, and for ensuring that at-risk citizens get the assistance they need have raised the stakes for HHS organizations.
The Multnomah County Health Department’s Maternal, Child & Family Healthcare division faced similar challenges: rich in data but poor in information, lacking a consistent view of their overall performance, or even a measure of what constitutes good performance. Rather than reacting to ever changing circumstances, staff of the Multnomah County Health Department’s Maternal, Child & Family Healthcare division adopted a more strategic view of what they were trying to achieve, leading to deeper analysis, achieving the best possible outcomes and delivering the highest level of services to the citizens of the County.
Join us as Vee Souryamat, Senior Data Analyst with the Multnomah County Maternal, Child & Family Health division in the Health Department and Michael Hanna, Enterprise Business Intelligence Team Lead in the central Information Technology (IT) division, share how they formed an IT/Health Department partnership to implement Tableau Server and Tableau Desktop to quickly and easily visualize their data, and to create dashboards and reports that can be shared across the department. In addition, hear how they are taking what they learned to build an enterprise-wide data and analytics program designed to drive the best outcomes across all departments at Multnomah County--and support all County employees to serve the citizens.